Ground Shipping is free on all orders.
Unless otherwise noted, we ship with whichever carrier has the best rate and delivers in a timely manner.
If customer is returning an item within the allotted 14 days since date of purchase, they must pay for return shipping, which will not be refunded.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are non-refundable.
To complete your return, we require a receipt or proof of purchase. A printed copy of your emailed purchase order is acceptable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If your item arrives damaged or incomplete, please contact us at email@example.com.
To return your product, you should mail your product to: 339 Circle Ave, Charlotte, NC 28207, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.